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Tuesday, November 25, 2014

Frequently Asked Questions


Additional Drivers

1 additional driver is permitted a fee will apply. Minimum Age for Additional Drivers: 25


Cancelation Policy

When you make a reservation with Excellence you are required to give a Reservation Deposit, equal to one day rental of your selected vehicle. In the event you cancel less than 48 hours in advance of your rental, you agree to pay the reservation deposit to Excellence as a cancellation fee. If your reservation is made within 48 hours and you cancel less than 24 hours in advance of your rental you agree to pay the reservation deposit to Excellence as a cancellation fee. Furthermore, during certain special events or holiday period, Excellence may charge a cancellation fee equal to 100% of your rental, if your reservation is not cancelled 72 hours in advance of your rental. You will be notified in writing if this cancellation fee applies to your reservation.


Coverage Policies and Surcharges

The minimum age to rent a vehicle is 25. However, for certain vehicles, and for an additional charge, Excellence may rent to drivers younger than 25. However, in no case we will rent to drivers that are under 21. Underage Driver fee may apply


Geographic Restrictions

Renters can not leave the State of Florida


Deposit Requirements

Cash deposits are not accepted.

Excellence Luxury Car Rental accepts the following rental deposits:

Debit Card, VISA Check, VISA, Master Card, AMEX, Discover


Insurance and Coverage

All renters are required to have and must present proof of their own personal liability and physical damage automobile insurance policies. Furthermore, the renter must confirm with their insurance carrier that the policy they have will cover the vehicle being rented. For renters who do not have personal insurance coverage, we offer coverage that may be purchased at an additional charge. Our insurance covers you up to 75% of the vehicle’s worth.


Payment Methods

Excellence Luxury Car Rental accepts the following methods of payment:

Debit Card, VISA Check, VISA, Master Card, AMEX, Discover, Cash and wire transfer


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